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Frequently Asked Questions

In case a customer manages to damage the hardware, what would be the possible replacement charges?
Is uploading speed the same as the download speed in all the packages?
I see you're in my city/town/village - when will you expand to my suburb?
Device incompatibility list
What Documentation is required?

Help & Support

All plans, speeds, pricing and delivery methods are subject to change and are subject to availability and available infrastructure in your area. Some services may not be available in some areas due to circumstances beyond our control.

PLEASE NOTE: Due to the way we have to deploy our network and the logistics involved, there will be a delay of up to a few months between ordering and receiving services (subject to your location and whether you choose copper, fiber or wireless). Hayai will endeavour to inform new subscribers of installation timeframes as soon as possible.

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Frequently Asked Questions

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