What is Flat-Rate?

Flat-Rate is *like* unlimited, but we think of it more like "flat-rate" (as in price), rather than "unlimited" (as in usage). 
 
In order to try and mitigate abuse, Hayai has attached Fair Usage Policies to it's flat-rate plans which we think are quite fair - both to you, and to us. The best way to work out the FUP on a residential plan is to take the total price (including tax) and divide by 10. 
 

In the event that you exceed the FUP, don't worry - we're not going to charge extra or reduce your speed - we'll just keep an eye on your account and give you a call if the usage does get to be too excessive. After all - we can't have one customer ruining the experience for everyone else (one bad apple spoils the cart).

 
The reason we've taken this approach is because Hayai Broadband's plans are very very high-speed compared to what is available from other providers, and as such it's easy to go "over the top" with the downloading of files from the Internet.
 
So, if you think you're going to use large amounts of data, or if you have multiple users in your household who are downloading large files on a regular basis, it's probably not advisable for you to subscribe to Hayai's lowest plan.
 
So in short: don't be a data-hog and take a plan that's suited to your usage.