Frequently Asked Questions - Installation

How long would the customer be required to stay connected to your network? Is there a minimum period?

3-months. For those willing to sign a 12 month contract

How much time would it take to install the connection at my place?

It depends on your area, as we are connecting people based on the area - partially for efficiency and partially because demand in some areas is stronger than others.

What are the installation charges?

This depends on the plan you are subscribing to and what category of customer you are. Please see the page relating to your chosen plan for more information.

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All plans, speeds, pricing and delivery methods are subject to change and are subject to availability and available infrastructure in your area. Some services may not be available in some areas due to circumstances beyond our control.

PLEASE NOTE: Due to the way we have to deploy our network and the logistics involved, there will be a delay of up to a few months between ordering and receiving services (subject to your location and whether you choose copper, fiber or wireless). Hayai will endeavour to inform new subscribers of installation timeframes as soon as possible.

Frequently Asked Questions - Installation

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