Frequently Asked Questions - Policies

As Hayai is only required to comply with the laws of India and orders of Indian courts, Hayai will not entertain any requests of any kind from outside of India unless the same is also received by way of an Indian court and/or the DoT and/or TRAI, at which point, any and all requests affecting customers will be published in full on our website.
 
While we can see some of where the organizations pushing this bill forward are coming from, we do not think that the bill in it's current form is the way to go.
 

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Very safe. The connection between you and our equipment is secured with industry-standard encryption and cannot be easily tapped in to in the same way that a copper connection can be, because the signal is not electrical, it's light.
It is, however, up to you to install appropriate security software (anti-virus and firewall) on your computer(s) to ensure that you do not become infected with malicious software (malware).

No. However, if we think you're abusing the network (that is, you are well above the FUP for your plan), we'll let you know and we'll try to resolve it with you directly, either by asking that you mitigate your usage or upgrade your plan.
In case of an emergency (such as an outbreak of malicious software is saturating your line), we reserve the right to suspend your connection until you rectify the problem.

Fair usage works both ways. We provide you with a flat-rate price and high speeds in exchange for reasonable use of the network. Use the network in a responsible manner, don't hog or waste bandwidth.
 

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Traffic shaping may occur on flat-rate

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Yes and no.

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You can, but since our equipment will include WiFi capability, why would you want to?

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If Hayai is required to block a website per a directive from the DoT, we will comply.
 

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As we must only comply with the laws of India and any international treaties it may sign with other countries, we have no intention of responding to queries from foreign agencies unless an order is issued by an Indian court.

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Indian law requires that we do maintain (somewhat extensive) user logs for all access. This is also one reason why we have added WiFi to all of our equipment - it save you having to register the equipment with us and allows us to have a convenient central authentication system so that you may use your account anywhere you can find someone with an access point. 

We comply with Indian law to the extent that is required.

Within Hayai's network, always, speeds are synchronous at up to 1Gbit/s. Outside of Hayai's network, it depends on the plan you have subscribed to:

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For Data plans, whatever you buy down, you also get up, eg 100Gbytes Download + 100Gbytes Upload.