What is your fair usage policy?

Fair usage works both ways. We provide you with a flat-rate price and high speeds in exchange for reasonable use of the network. Use the network in a responsible manner, don't hog or waste bandwidth.
 
Users who intentionally, maliciously and consistently abuse the network will be dealt with on an individual basis - if you're identified, we'll try and work with you to remedy the situation, first by asking you to adjust your usage to more reasonable levels, and secondly by recommending an alternative plan. If all else fails and we can not come to an amicable arrangement, we reserve the right to ask that you shift to another provider.
 
Remember, we advertise our plans are flat-rate (as in pricing), not unlimited (as in usage) - we consider this to be a subtle, yet significant difference. 
 
If you want a very approximate guideline as to what we consider reasonable use, for residential plans, take the plan's price and divide by 10 (business plans have different calculations).